SHIPPING & RETURNS
Shipping Policy
At Black Dot Studios, we take shipping and returns very seriously. We provide free shipping on all orders over $50, and we aim to ship your order within 24 hours. We understand that sometimes you may change your mind about your purchase or be dissatisfied with a product. That's why we offer a hassle-free return and exchange policy. You can return or exchange any product within 30 days of purchase, provided that it is in its original condition and packaging. Please contact our customer support team to initiate a return or exchange. We are committed to providing you with the best possible shipping experience. We use only reliable and trusted carriers to ensure that your order is delivered on time and in perfect condition. We also offer tracking information so that you can easily monitor the progress of your shipment. If you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to us.
Return & Exchange Policy
At Black Dot Studios, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you can return or exchange the product within 30 days of purchase. To initiate a return or exchange, please contact our customer support team. We will provide you with a return shipping label and instructions on how to return the product. Once we receive the product, we will inspect it and issue a refund or exchange, as per your request. Please note that the product must be in its original condition and packaging for us to process the return or exchange. We understand that sometimes things can go wrong during shipping. If your product arrives damaged or defective, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.